WARRANTIES
Millwest Furniture Warranty
What is Covered
We cover hardwood furniture against defects in materials and workmanship for one year from the delivery date.
What is Not Covered
- Normal wear and tear, including fading, scratches, dents, and minor imperfections
- Damage from misuse, abuse, neglect, improper cleaning, accidents, or natural disasters (e.g., fire, flood, earthquake)
- Damage from improper assembly or furniture modification
- Furniture purchased “as-is”
- Commercial use of furniture
Our Responsibility
If you discover a defect covered by this warranty within one year of purchase, Millwest will repair or replace the defective component(s) at our discretion. We cover labor and materials costs for repairs by our qualified technicians. For replacements, we may provide a similar model of equal or greater value.
How to Make a Warranty Claim
Contact Millwest customer service (614) 873-1932 within one year of purchase to make a warranty claim. You must provide a description and photos of the defect.
Disclaimer
This warranty serves as the sole and exclusive remedy for defects in materials and workmanship of Millwest’s hardwood furniture. Millwest disclaims all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose. Our liability under this warranty is limited to repair or replacement of defective furniture components. Millwest shall not be liable for any incidental or consequential damages arising from defects in materials or workmanship.
Please Note
This warranty becomes void if anyone other than an authorized Millwest technician modifies or repairs the furniture.
90-Day Comfort Trial: If your mattress isn’t right, swap it for a different model for a $250 fee or return it for a $250 fee. No additional shipping fees apply.
20-Year Limited Warranty: Monarch Rest mattresses are covered against defects in workmanship or materials. The first 7 or 10 years (depending on your model) offer full no-charge repair or replacement; coverage continues on a prorated basis through year 20.
Coverage requires proper mattress support and excludes stained or unsanitary mattresses. For the complete claim process, impression measurement instructions, and full terms, see our Mattress Returns, Swaps & Warranty page.
• Berlin Gardens maintains a twenty-year limited warranty for residential customers of HDPE and MGP products
• For commercial customers of these products, there is a five-year limited warranty
• Some exceptions apply to these warranty terms
• For complete details, customers can download the complete warranty information
Berlin Gardens offers a limited warranty against original defects in workmanship to the original purchaser, starting on the date of purchase. Coverage length depends on the product:
| Product | Warranty Period |
|---|---|
| Pavilions, gazebos, and vinyl pergolas | 10 years |
| Wood pergolas | 5 years |
| Dia Shades — aluminum frames (residential use only) | 5 years |
| Powder coating on Dia Shades & other powder-coated components | 2 years (peeling, cracking, blistering) |
| Curtain panels & Dia Shade curtain panels (residential use only) | 1 year |
Good to know: Proper maintenance is required to keep your warranty valid. Coverage does not extend to normal weathering, fading, wear and tear, improper installation, or neglect (for example, failing to stain exposed wood within 60 days of purchase). See the full warranty for complete terms and exclusions.
- For complete details, download the full warranty information.
- For the Leisure Collection, download the full Leisure Collection warranty details.
- To keep your structure looking its best, see our care guides: Proper Care & Maintenance for Wood Structures and Proper Care & Maintenance for Vinyl Structures.
Poly Play Set Warranty
Five-Year Limited Warranty:
Hershberger Lawn Structures, Ltd., 8990 SR 39, Millersburg, Ohio 44654, hereinafter the Company, warrants to the original purchaser its Play Mor Swing Sets to be free from defects in material and workmanship for a period of five (5) years from the date of sale.
Twenty-Year Limited Warranty:
The Company warrants to the original purchaser (1) all Woodguard wooden components against damage caused by termites and fungal decay and (2) its metal braces, Play Mor Scoop Wave Slides, and Play Mor Baby Swings to be free from defects in material and workmanship for twenty years after the original purchase date.
General Provisions Applicable To Both Warranties:
“Defects” do not include surface rust on metal parts and chains; surface checking and cracking on wood which does not affect the structural integrity of the Swing Set; mold growth; fading, peeling, blistering, or any other deterioration of the stain application; or fading of colors on unit components and therefore such conditions are not covered by these warranties. Our obligation under these warranties is expressly limited to repairing or replacing, at our option, any parts of the warranted item found by us to be defective in material or workmanship.
Limitations & Exclusions:
The Company’s obligation under these warranties shall not include any transportation charges, cost of installation, nor any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. The Company shall not be held liable under warranty for damage arising from transport, vandalism, or improper handling and storage at the site of any dealer or reseller prior to installation. Any improper use or abuse of the warranted item shall void this warranty. This limited warranty extends only to items used for personal, household or residential use, and not to public, commercial or other use.
Additional Terms:
The Company makes no other warranty, expressed or implied. The Company makes no warranty of merchantability or fitness for any particular purpose beyond the term of the express warranty; however, some states do not allow limitations on how long an implied warranty lasts, so this exclusion may not apply to you. No employee or representative is authorized to change this warranty in any way or grant any other warranty on behalf of the Company.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Wood Play Set Warranty
Five-Year Limited Warranty:
Hershberger Lawn Structures, Ltd., 8990 SR 39, Millersburg, Ohio 44654, hereinafter the Company, warrants to the original purchaser its Play Mor Swing Sets to be free from defects in material and workmanship for a period of five (5) years from the date of sale.
Ten-Year Limited Warranty:
The Company warrants to the original purchaser (1) all treated yellow pine wooden components against damage caused by termites and fungal decay and (2) its metal braces, PlayMor Scoop Wave Slides, and Play Mor Baby Swings to be free from defects in material and workmanship for ten (10) years after the original purchase date.
General Provisions Applicable To Both Warranties:
“Defects” do not include surface rust on metal parts and chains; surface checking and cracking on wood which does not affect the structural integrity of the Swing Set; mold growth; fading, peeling, blistering, or any other deterioration of the stain application; or fading of colors on unit components and therefore such conditions are not covered by these warranties. Our obligation under these warranties is expressly limited to repairing or replacing, at our option, any parts of the warranted item found by us to be defective in material or workmanship.
Limitations & Exclusions:
The Company’s obligation under these warranties shall not include any transportation charges, cost of installation, nor any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. The Company shall not be held liable under warranty for damage arising from transport, vandalism, or improper handling and storage at the site of any dealer or reseller prior to installation. Any improper use or abuse of the warranted item shall void this warranty. This limited warranty extends only to items used for personal, household or residential use, and not to public, commercial or other use.
Additional Terms:
The Company makes no other warranty, expressed or implied. The Company makes no warranty of merchantability or fitness for any particular purpose beyond the term of the express warranty; however, some states do not allow limitations on how long an implied warranty lasts, so this exclusion may not apply to you. No employee or representative is authorized to change this warranty in any way or grant any other warranty on behalf of the Company.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Hardwood Frames — Lifetime Parts & Labor:
Smith Brothers of Berne warrants all frames against warping or breakage for the lifetime of the product.
Spring Units — Lifetime Parts & Labor:
Smith Brothers of Berne warrants all pre-engineered seat spring coil units against failure and loss of resiliency for the lifetime of the product.
Qualux® Ultra Seat Foam Cores — Lifetime Parts, 1 Year Labor:
Smith Brothers of Berne warrants all seat foam cores against loss of resiliency for the lifetime of the product. The seat foam core refers to the inner foam of the cushion, not the fiber wrap, the fabric or leather casing, or padovers. The loss of seat foam core resilience should not be confused with a slight softening of seating foam that will occur as a result of normal use.
Recliner Mechanisms — 5 Year Parts, 1 Year Labor:
Smith Brothers of Berne warrants all recliner mechanisms against failure or manufacturing defects for a period of five years on parts and one year on labor to replace the mechanism.
Motors (Recliners and Tilts) — 3 Year Parts, 1 Year Labor:
Smith Brothers of Berne warrants all recliner and tilt motors against failure or manufacturing defects for a period of three years on parts and one year on labor to replace the motor.
Tilt-Back Mechanisms, Swivel Rings & Swivel Glider Mechanisms — 2 Year Parts, 1 Year Labor:
Smith Brothers of Berne warrants all tilt-back mechanisms, swivel rings, and swivel glider mechanisms against failure or manufacturing defects for a period of two years on parts and one year on labor.
Battery Packs, Wiring & Switches — 1 Year Parts & Labor:
Smith Brothers of Berne warrants all battery packs, wiring, and switches against failure or manufacturing defects for a period of one year on parts and one year on labor.
Fabric — 1 Year Parts & Labor:
Smith Brothers of Berne warrants all fabrics for a period of one year to the extent of the warranty provided to Smith Brothers by the original fabric supplier. In general, fabric manufacturers do not warrant for pilling, shading, fading, shrinkage, wrinkling, or stretching, so those properties are not covered under this warranty.
Sunbrella® Fabric — 5 Year Parts, 1 Year Labor:
Smith Brothers of Berne warrants all Sunbrella® fabrics in accordance with Sunbrella’s® 5-year limited warranty.
Leather — 1 Year Parts & Labor:
Smith Brothers of Berne warrants all leathers for a period of one year to the extent of the warranty provided to Smith Brothers by the original leather supplier. In general, leather manufacturers do not warrant for improper cleaning or contact damage, fading, shrinkage, wrinkling, or stretching, so those properties are not covered under this warranty. Leather is a natural product, so wrinkles, insect bites, healed scars and other natural markings, as well as some color and surface variations, are not considered flaws.
S|B Dining Warranty
Hardwood Frames — 5 Year Parts, 1 Year Labor:
Smith Brothers of Berne warrants all dining chair frames against warping or breakage.
Spring Units — 5 Year Parts, 1 Year Labor:
Smith Brothers of Berne warrants all dining chair seat springs against failure and loss of resiliency.
Qualux® Ultra Seat Foam Cores — 5 Year Parts, 1 Year Labor:
Smith Brothers of Berne warrants all dining chair seat foam against loss of resiliency. The loss of seat foam resilience should not be confused with a slight softening of seating foam that will occur as a result of normal use.
Fabric — 1 Year Parts & Labor:
Smith Brothers of Berne warrants all fabrics for a period of one year to the extent of the warranty provided to Smith Brothers by the original fabric supplier. In general, fabric manufacturers do not warrant for pilling, shading, fading, shrinkage, wrinkling, or stretching, so those properties are not covered under this warranty.
Exclusions:
This warranty does not apply to furniture that is intentionally misused, or to damage resulting from negligence, exposure to sunlight or outdoor elements, non-residential use, improper cleaning, pet damage, or other unreasonable use, or to fabric damage or failure due to a fabric protection chemical treatment, improper cleaning, or when abnormal heavy soiling or abuse is evident. This warranty applies only to the original purchaser and terminates in the event of resale or recover.
Because Smith Brothers’ furniture is made by hand using natural materials, minor variations will occur from piece to piece. This warranty does not cover such minor differences between your furniture and in-store samples, printed materials, and video or Internet displays.
Warranty begins on date of delivery to dealer. If you are experiencing a problem with your furniture, simply notify your local dealer. Smith Brothers will repair any problems that fall under their warranty at no charge to you. Depending on your location and the age of your furniture, your local dealer may require nominal charges for pickup, shipment, and re-delivery.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.