Millwest Furniture Warranty

What is Covered

We cover hardwood and outdoor furniture against defects in materials and workmanship for one year from the delivery date.

What is Not Covered

• Normal wear and tear, including fading, scratches, dents, and minor imperfections
• Damage from misuse, abuse, neglect, improper cleaning, accidents, or natural disasters (e.g., fire, flood, earthquake)
• Damage from improper assembly or furniture modification
• Furniture purchased “as-is”
• Commercial use of furniture

Our Responsibility

If you discover a defect covered by this warranty within one year of purchase, Millwest will repair or replace the defective component(s) at our discretion. We cover labor and materials costs for repairs by our qualified technicians. For replacements, we may provide a similar model of equal or greater value.

How to Make a Warranty Claim

Contact Millwest customer service (614-873-1932) within one year of purchase to make a warranty claim. You must provide a description and photos of the defect.

Disclaimer

This warranty serves as the sole and exclusive remedy for defects in materials and workmanship of Millwest’s hardwood furniture. Millwest disclaims all other warranties, express or implied, including merchantability or fitness warranties for particular purposes. Our liability under this warranty is limited to repair or replacement of defective furniture components. Millwest is not liable for any incidental or consequential damages arising from defects.

Please Note

This warranty becomes void if anyone other than an authorized Millwest technician modifies or repairs the furniture.

• Berlin Gardens maintains a twenty-year limited warranty for residential customers of HDPE and MGP products
• For commercial customers of these products, there is a five-year limited warranty
• Some exceptions apply to these warranty terms
• For complete details, customers can download the complete warranty information