PLACING AN ORDER

Get the Color You Want

If you’re aiming to coordinate with an existing piece of furniture, consider requesting stain samples beforehand. Computer screens rarely accurately represent the final color, so seeing the stain in person under your lighting conditions is key.

Payment to Secure Your Order

Full payment is required at checkout before we process an order, unless you have arranged financing through our financing options. All specifications such as stain color and hardware need to be indicated before an order can be sent to the craftsman.

Placing Your Order

You place your order by choosing all your customization options: stain color, wood type, hardware, and any other details available for your piece. Add your customized furniture to your cart, then head to checkout where you can include any additional special instructions before completing your payment.

Making Changes

We understand you might need to adjust your order. We will do our best to accommodate changes requested within 7 days of your order placement. However, changes after 7 days may not be possible or may involve extra fees to cover any materials purchased and work completed on your order. We strive to provide accurate information on all prices, delivery rates, and product details. However, occasionally we do make errors. We reserve the right to correct any such mistakes at any time. We may correct an error even after an order is placed. In those cases, we’ll offer you the option to cancel your order and receive a full refund, even if the order was a custom order. To ensure your order reaches the craftsman correctly, we have multiple salespeople and knowledgeable office workers review orders before sending them to the craftsman. If we identify discrepancies we made that will change your desired item or raise the price, we’ll send you a revised order for your approval before confirming with the craftsman. If the revised order doesn’t meet your needs because of our discrepancies, you can request a full cancellation and refund.

Canceling Orders

You can cancel your order for a full refund within 7 days of placing it. If you need to cancel after 7 days, we’ll do our best to accommodate your request. However, cancellations after 7 days are handled under our return policy and a restocking fee may apply. We place orders in good faith, but there may be rare instances where we need to cancel your order. In that case, we’ll notify you promptly and provide you a full refund in the original form of payment. For example, we might cancel your order due to unforeseen furniture unavailability from the builder.

Sales Tax

Millwest currently doesn’t collect sales tax outside of Ohio. However, you might still owe “use tax” if you reside in another state. “Use tax” applies to out-of-state purchases that aren’t charged sales tax at checkout.

Delivery and Pickup

• Long-Distance Deliveries: Once your furniture has been built, we will contact you to schedule delivery. If you need a different arrangement, let us know at least 3 days prior to the expected order completion date.
• Local Deliveries: If within our local delivery range, we will contact you to schedule delivery once your furniture is complete. If a scheduled delivery cannot be completed, additional fees will apply for return shipping and restocking, and we’ll work with you to reschedule.
• Pickups: We will notify you when your order is ready for pickup at our Plain City store. If pickup is delayed more than 30 days after notification, a restocking fee will apply to cover our storage and handling costs.