RETURNS
Trying out new furniture is exciting, but sometimes it might not be the perfect fit for you or your space. We offer a return policy to ensure your satisfaction; however, since our furniture is crafted specifically to your order, there are some limitations. Here’s how we handle returns.
Damaged Furniture Returns
- If your furniture arrives damaged, report it immediately — let the delivery person know at the time of delivery, or contact our support staff by phone at (614) 873-1932 or email at [email protected]. We’ll find someone in your area to fix it.
- If local repair isn’t possible, we’ll arrange for the piece to be returned and repaired at our expense.
- If repair is not feasible or realistic in our judgment, we will provide a full refund of the purchase price and original delivery fee.
Standard Returns Reported within 7 Days of Delivery
Since our furniture is crafted specifically to your order, changes of heart after receiving the furniture are not eligible for a full return. We can, however, offer a partial refund of your original purchase price minus a 30% restocking fee and return shipping costs. We cannot be held responsible if the furniture does not go into the designated room or is a misfit for its intended use. Neither do we accept responsibility for satisfaction in regard to wood choice, style, color, size, and other features. Please be careful when placing your order. In summary:- 7 day return policy: Report your decision to return items within 7 days of receiving them.
- A 30% restocking fee applies.
- You are responsible for return shipping costs.
- Furniture must be unused.
- Original shipping costs are non-refundable.
Discrepancies
Report any discrepancies between your order and the delivered furniture immediately — let the delivery person know at the time of delivery, or contact our support staff by phone at (614) 873-1932 or email at [email protected]. We will expedite the replacement of any damaged or incorrect items free of charge provided the error was on our part. If the error was not on our part, restocking fees may apply if you desire to cancel your order.Non-Returnable Items
- Customized furniture.
- Floor models & clearance items (Items sold as-is).
- Furniture damaged while in your care
Planning Tips to Avoid Fees on Returns
- Please carefully measure your space before ordering to ensure a proper fit.
- Consider any potential obstacles that might prevent delivery truck access.
Processing Returns
- Once we receive and inspect your returned item, we’ll issue a refund for the purchase price, minus the restocking fee. Applicable taxes will be refunded according to state and local laws.
- Allow up to 4 weeks for return processing.
- Expect return shipping costs to be higher than standard delivery fees; we will send you a shipping quote before finalizing the return.