RETURNS

Trying out new furniture is exciting, but sometimes it might not be the perfect fit for you or your space. We offer a return policy to ensure your satisfaction; however, since our furniture is crafted specifically to your order, there are some limitations. Here’s how we handle returns.

Standard Returns Reported within 7 Days of Delivery

Since our furniture is crafted specifically to your order, changes of heart after receiving the furniture are not eligible for a full return. We can, however, offer a partial refund of your original purchase price minus a 30% restocking fee and return shipping costs. We cannot be held responsible if the furniture does not go into the designated room or is a misfit for its intended use. Neither do we accept responsibility for satisfaction in regard to wood choice, style, color, size, and other features. Please be careful when placing your order. In summary: 

  • 7 day return policy: Report your decision to return items within 7 days of receiving them.
  • A 30% restocking fee applies.
  • You are responsible for return shipping costs.
  • Furniture must be unused.
  • Original shipping costs are non-refundable.

Discrepancies 

Report any discrepancies between your order and the delivered furniture to the delivery person immediately. We will expedite the replacement of any damaged or incorrect items free of charge provided the error was on our part.

Damaged Furniture Returns

  • If your furniture arrives damaged, report it immediately to the delivery person. We’ll do our best to find someone in your area to fix it.
  • If local repair isn’t possible, we’ll arrange for the piece to be returned and repaired at our expense.

Non-Returnable Items

  • Mattresses.
  • Customized furniture.
  • Floor models & clearance items (Items sold as-is).
  • Furniture damaged after it was in your care

Planning Tips to Avoid Fees on Returns

  • Please carefully measure your space before ordering to ensure a proper fit.
  • Consider any potential obstacles that might prevent delivery truck access.

Processing Returns

  • Once we receive and inspect your returned item, we’ll issue a refund for the purchase price, minus the restocking fee. Applicable taxes will be refunded according to state and local laws.
  • Allow up to 4 weeks for return processing.
  • Expect return shipping costs to be higher than standard delivery fees; we will send you a shipping quote before finalizing the return.

Return Shipping Costs

We understand that return shipping costs can be a concern. Typically, return shipping costs for furniture are higher than our standard delivery fees because we discount the delivery price on new purchases.

To Get an Accurate Quote for Shipping Returns

In order to get a reach out to us, and we will ask our carriers to give us a shipping quote for the furniture you want to return. We will provide you with the estimated return shipping cost before you finalize your return.

Exchanges

While we don’t offer direct exchanges, you can return an item (for a 30% restocking fee + shipping) and reorder a different piece.