DELIVERY DETAILS
Delivery Options
We deliver Amish furniture directly to your home anywhere in the continental US. Choose the service that best fits your needs. Below are the delivery details you need to know.
In-Home Delivery to the Lower 48 States
Skip the heavy lifting and enjoy expert delivery service! We partner with third-party shipping companies that specialize in delivering Amish furniture to bring your order directly into your home. A delivery team of one or two people will unload and carefully unpack your furniture, carry everything to its designated spot in your home, and provide light assembly as needed.
Please note the following:
- We are unable to assemble cribs, move or remove existing furniture, or anchor pieces to walls.
- Delivery teams must be able to access your rooms through standard doorways. They will not remove windows or doors to place furniture.
- Someone must be present during delivery. If nobody is home, we may leave the premises and charge an additional delivery fee upon return.
- If a piece of furniture doesn’t fit through your doorways or into the room you originally planned, our team will be happy to set it up in another space of your choosing. If you’d prefer we not leave the furniture, we can bring it back to the store, though a restocking fee will apply in that case.
We’re unable to take financial responsibility in situations where these delivery guidelines aren’t followed.
Shipping is calculated during checkout based on your zip code. A $200 minimum shipping fee applies to all deliveries outside of Ohio.
Ohio In-Home Delivery
We offer exceptional in-home delivery rates for Ohio residents, whether you purchase from our Plain City showroom or online. Online rates are calculated by zip code, and all Ohio deliveries are handled by our top-rated, in-house delivery team.
- Plain City (zip code 43064) – FREE
- Within 50 miles of Plain City – $119
- Elsewhere in Ohio (beyond 50 miles) – $199
Free Shipping on Berlin Gardens Outdoor Furniture
We ship most Berlin Gardens poly outdoor furniture to your home for free. Smaller items arrive in boxes via UPS and typically require assembly. Many larger Berlin Gardens pieces ship via box truck or trailer and often arrive fully assembled.
Some larger Berlin Gardens items — such as large dining sets, swings, and large gliders — carry a per-item shipping charge due to their size and freight requirements. Shipping costs for these items are calculated and shown at checkout. Product pages indicate whether assembly is required.
In-Store Pickup
If you’ve ordered in person at our Plain City store, you’re welcome to pick up your furniture from our warehouse during our pickup hours (shown in the bottom banner and on our Contact Us page).
A few things to know before you come:
- Please call ahead if you’d like help loading — we’ll let you know if someone is available to assist.
- Our furniture is not boxed or wrapped, so please bring blankets and tie-downs.
- If you don’t have blankets, we rent them for a $10 refundable deposit.
See our Contact Us page for directions to our location.
Preparing for Furniture Delivery
Ensure furniture fit.
It’s important to carefully measure your space before ordering to ensure the furniture will fit comfortably. We recommend double-checking all dimensions. It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Unfortunately, we cannot offer refunds for items that don’t fit.
Ensure truck access.
If your driveway or access path has obstacles that prevent the delivery truck from reaching your location safely, the delivery may not be possible. If we’re unable to complete a delivery, we’ll bring your furniture safely back to the store. The delivery fee still applies in this case, since transportation costs are incurred whether the delivery is completed or not. Please consider any potential access limitations before placing your order. Please consider any weight restrictions that your driveway may have. If you are unsure, please contact us. Unfortunately, if our delivery trucks aren’t able to safely reach your location, we’re unable to offer a refund for the delivery. A restocking fee may also apply to cover our handling and warehouse storage.
Double-check your shipping address.
It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences. Unfortunately, we cannot offer refunds for items sent to the wrong location. Additional restocking fees may apply to cover our handling and warehouse costs.
Understanding Delivery Timeframes
While we strive to deliver your handcrafted furniture as quickly as possible, uncontrollable delays do sometimes happen. When they do, we’re unable to offer refunds or take financial responsibility for any related losses or events. Below are a few common examples of what we’d consider an uncontrollable delay. This list is not comprehensive, but only examples of what is considered uncontrollable:
Furniture crafting:
Our craftsmen provide estimated completion times, but unforeseen circumstances can sometimes extend the crafting process. To keep you informed, we will do our best to communicate any updates to your estimated delivery date.
West of the Mississippi
Due to the vast distances and lower population densities in the Western United States, deliveries are less frequent. Deliveries there typically take several weeks longer to reach their destinations compared to locations east of the Mississippi River.
Severe Weather
Natural disasters, snow, rain, and ice on the roads may also delay your delivery.
Furniture Storage
We understand that unexpected situations may require you to adjust your delivery date. We are happy to hold your completed furniture in storage until you are ready to receive it. A storage fee of 2% of your total order value will apply per month beyond the longest estimated lead time originally indicated on your order.
Settling Your Balance
Online Orders
After your furniture has been built, we will contact you to settle the remaining balance. Upon payment confirmation, one of our trusted delivery partners will reach out to schedule a convenient delivery time via call, text, or email.
Local Deliveries
Once your furniture is built and arrives at our warehouse in Plain City, we’ll contact you to schedule a convenient delivery time. After delivery and your final inspection, our delivery team can process your final payment via cash, check, or credit card.
In-Store Pickup
Pay for your furniture in the store before heading to the warehouse to pick up our pieces.