Privacy Policy

Miller’s Furniture, Inc. (“Company”) owns and operates millwest.com website (“Site”). You agree to follow and be bound by this privacy policy statement (“Privacy Policy”) and to enter into agreement with Company. In this Privacy Policy, the words “you” and “your” refer to each Site visitor or user, “we”, “us” and “our” refer to millwest.com and Miller’s Furniture, Inc., and “Services” refers to all services provided by Company. This Privacy Policy is incorporated into the Terms and Conditions of Use. The Company and Site will collect, use, and disclose your personal information as described in this Privacy Policy. This Privacy Policy is effective as of May 12, 2026.

Site Visits

You can browse much of the Site without providing personally identifiable information. However, we may automatically collect certain non-identifying information about your visit, as described below.

Information Collected

For you to access certain services that we offer through the Site or complete purchases through the Site, we may require you to provide us with information that can identify you as an individual (“Personally Identifiable Information” or “PII”). Personally Identifiable Information includes: (i) “Contact Data” (such as your first and last name, physical street address, city, state, zip code, telephone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or other electronic payment method identifiable to you), which is processed by our third-party payment processor and is not retained by Company; and (iii) “Account Data” (such as the email address and password you provide when registering an account on the Site). 

Through the combination of both internal and third-party tracking code as well as cookies (cookies are files placed on your computer for storing and receiving identifiers and other information to provide you, among other things, a satisfactory experience), we track the following categories of information when a visitor enters the Site: (1) IP address, (2) approximate geographic location derived from IP address, (3) type of device and operating system used to access the Site, (4) type of web browser, and (5) pages viewed and time spent on the Site (collectively, “Anonymous Data”). We do not directly link this Anonymous Data to your name, email address, or other Contact Data. The Site uses Anonymous Data to measure Site traffic, deliver targeted advertising as described under Third-Party Services, and enhance customer experience on the Site.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single-pixel GIFs or web beacons) to measure advertising effectiveness. The information collected through these cookies and action tags is generally pseudonymous. It is tied to a cookie or device identifier rather than directly to your name, but it may be combined by the third party with information they collect from other sources. The specific advertising services we use are listed under Third-Party Services.

How Information is Collected

We collect PII directly from you when you register for an account on the Site, place an order through the Site, contact us, or use our live-chat feature. We may also automatically collect Anonymous Data through your use of the Site, including through cookies and the third-party services described in this Privacy Policy. 

How Information is Used

We may use your PII to: (i) communicate with you regarding orders, including confirmations, shipping notifications, and delivery coordination; (ii) respond to your questions, requests, or complaints; (iii) maintain your account and your order history; (iv) process payments through our third-party payment processor; (v) measure traffic to and use of the Site through Google Analytics; and (vi) deliver targeted advertising through Google Ads; and (vii) send you periodic promotional emails about new products, sales, and Company news, from which you may unsubscribe at any time. Any Financial Data gathered is used solely for the purpose of processing or completing the financial transaction for purchase. (Customer means a party who registers for an account on the Site or places an order through the Site)

Please note that PII and Anonymous Data may be used to gather general statistics regarding our customers and visitors, in order to enhance the consumer experience on the Site. We may also use demographic data in a manner that does not identify you specifically or allow you to be contacted but does identify certain criteria about our users in general. For example, we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed.

Also, please be advised that certain personal information becomes public record upon the filing of documents with the state, the court, government agencies (e.g. United States Patent and Trademark Office, United States Copyright Office). This Privacy Policy does not cover actions by these third parties or any other third party that becomes privy to your personal information by way other than provided by Company or Site.

Choice Regarding Disclosure of PII

You may choose not to provide us with any PII. In such an event, you can still browse the Site without registering an account or providing your information at checkout. You can manage cookies through your browser settings. If you receive promotional emails from us, you can unsubscribe at any time by clicking the unsubscribe link included at the bottom of every promotional email. To request that Company delete any PII associated with you, please contact us at the email address listed under Company Contact below. 

Disclosure of PII

Except as described in this Privacy Policy, we will not share your PII with third parties, unless such disclosure is necessary. Such disclosure may become necessary as determined in our sole discretion, to protect Company’s rights or property, for the safety of a third party whether or not third party is a Customer or craftsman, to enforce the Terms of Use, or as obligated by law or court order. To the extent such disclosure is required by law or court order, where practical and allowable, Company will inform you of the requirement to disclose PII before or after such disclosure. 

We may provide your PII to third party service providers who work on behalf of or with Company to provide some of the services and features of the Site and to help Company communicate with Customers or craftsmen. However, these service providers do not have any independent right to share this information and are subject to the same or similar requirements of the Company to protect PII. 

Company may share some or all of your personal information with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.

If the assets related to the Site are acquired by another company, that company will possess the personal information collected by us and it will assume the rights and obligations regarding your PII as described in this Privacy Policy.

Confidentiality and Security of PII

Company uses reasonable measures to maintain the security of your PII, including: (i) Transport Layer Security (HTTPS/TLS) encryption for all communication between your browser and the Site; (ii) processing of all credit card information through Paya (Nuvei), a PCI-DSS-compliant third-party payment processor — Company does not store payment card numbers; and (iii) restricting administrative access to authorized personnel. However, no company, organization, or online community, including the Site and the Company, can fully eliminate security risks associated with personal information.

The Site has security measures in place to minimize the loss, misuse, destruction and alteration of the information that you provide us or that we obtain from you. Company and Site will have no liability however to you or to any third-party arising out of any such loss, misuse, destruction, or alteration.

Other Limits to Your Privacy

The Site contains links to other third-party websites (“Linked Websites”). Company is not responsible for the privacy practices or the content of the Linked Websites. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies and terms of use at those websites to confirm that you understand and agree with their policies.

Updates and Changes to Privacy Policy

Company reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, by posting such change, update or modification on the Site. Any such change, update or modification will be made in writing to this Privacy Policy and shall be posted on the Site and shall be effective immediately upon posting.

Company Contact

If you have any questions about this Privacy Policy, or your dealings with or on the Site, you can contact Company at [email protected].

Third Party Services

We use the following third-party services that may collect or process information about your use of the Site: 

Google Analytics 4 (operated by Google LLC) — collects anonymous browsing information including IP address, page views, and device type. Email redaction is enabled. See https://policies.google.com/privacy. 

Google Ads (operated by Google LLC) — receives anonymized audience data linked from our Google Analytics property for advertising and remarketing purposes. See https://policies.google.com/privacy. 

Google reCAPTCHA (operated by Google LLC) — used on our User Registration form to detect automated abuse. Collects browser fingerprint and behavior signals. See https://policies.google.com/privacy. 

YouTube (operated by Google LLC) — used for embedded video on the Site. May set cookies and collect viewing data when an embedded video loads. See https://policies.google.com/privacy. 

Tawk.to (operated by tawk.to ltd.) — provides our live-chat functionality. May collect IP address, pages viewed, and any name, email, or message content entered in chat. See https://www.tawk.to/privacy-policy/. 

Mailchimp (operated by Intuit, Inc.) — provides our email marketing service. Receives subscriber email addresses (and any names provided) and engagement data such as email opens and link clicks. Subscriber lists are uploaded to Mailchimp manually by Company staff; Mailchimp is not directly connected to the Site. See https://www.intuit.com/privacy/. 

Doofinder (operated by Doofinder, S.L.) — provides on-Site product search. Receives the search queries you enter and your IP address. See https://www.doofinder.com/en/privacy-policy. 

MaxMind GeoIP — provides the database used to estimate your country and region from your IP address for shipping and tax purposes. See https://www.maxmind.com/en/privacy-policy. 

Paya / Nuvei — processes credit card payments at checkout. We do not store payment card numbers ourselves. See https://www.nuvei.com/privacy-policy/.