One-Year Limited Warranty from Millwest

What is Covered:

We will cover hardwood and outdoor furniture against defects in materials and workmanship for a period of one year from the date of delivery.

What is Not Covered:

• Normal wear and tear, including fading, scratches, dents, and minor imperfections.
• Damage caused by misuse, abuse, neglect, improper cleaning, accidents, or natural disasters (e.g., fire, flood, earthquake).
• Damage caused by improper assembly or modification of the furniture.
• Furniture purchased “as-is.”
• Commercial use of the furniture.

Our Responsibility:

If a defect covered by this warranty is discovered within one year of purchase, Millwest will, at its sole discretion, either repair or replace the defective furniture component(s). We will cover the cost of labor and materials for repairs performed by our qualified technicians. In the case of replacement, we reserve the right to replace the defective furniture with a similar model of equal or greater value.

How to Make a Warranty Claim:

To make a warranty claim, please contact Millwest customer service (614-873-1932) within one year of the purchase date. You will need to provide a description and photos of the defect. 

Disclaimer:

This warranty is the sole and exclusive remedy for defects in materials and workmanship of Millwest’s hardwood furniture. Millwest disclaims all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose. Our liability under this warranty is limited to the repair or replacement of defective furniture components(s). Millwest shall not be liable for any incidental or consequential damages arising from defects in materials or workmanship.

Please Note:

This warranty is void if the furniture has been modified or repaired by anyone other than an authorized Millwest technician.

See the warranty section of the Berlin Garden FAQ page for manufacturer warranty information.