Monarch Rest Warranty Claims and Return Policy

Being overwhelmed with complicated return polices isn’t on anyone’s wish list. We all want a simple process that lets us get back to our life. We want you to love your Monarch Rest mattress. If something isn’t right, you’re in the right place. Below you’ll find information for both comfort trial returns (within 90 days) and warranty claims (defects or impressions).

Within 90 Days – Comfort Trial Return
If you’re within 90 days of purchase and simply want to return your mattress, that’s a straightforward process. Contact us at [email protected] or 614.873.1932 and we’ll arrange pickup. You’ll receive an 85% refund (15% restocking fee). See full return policy here.

After 90 Days – Warranty Claim
If your mattress has developed an impression exceeding warranty specifications or has a manufacturing defect, you’re covered under Monarch Rest’s industry-leading 20-year warranty. The process below helps us document and evaluate your claim so we can resolve it quickly.

Step one: Contact us:

Request a free Impression Measuring Kit from our friendly staff and allow time for delivery. 

Step two: After receiving your Impression Kit, remove blankets, sheets, and all other covers and items from your mattress and open your kit. 

Step 3: Over the bare mattress, hang the one weight over the edge and pull the string taut over the surface of the mattress and let the other weight hang off the opposite edge of the first weight. Make sure the string isn’t twisted or knotted. Double check to make sure the weights are hanging off the edges of the mattress. 

Step 4: Use the wooden ruler upright in the impressions of the mattress. Make sure the string is touching the ruler for an accurate read on how deep the impression is. Make sure the ruler is NOT in a button depression as this will give a false reading. Once placed in the proper position, take two photos where the measurement can clearly be seen.

Step 5: Take at least two photos of the bare mattress as well. No pillows, sheets, or any other items on the mattress please. These pictures should clearly show where the impression is.  (Please understand that after reviewing submitted photos, we may ask for more photos, specifically of the support system under the mattress and foundation). 

Step 6: Take a photo of the original invoice or the Law Label which is sewn into a seam at the head of the mattress. 

Step 7: Send photos to [email protected] and [email protected]. Please be sure to include your most preferred way of contact in your email!