Get the Color You Want

If you’re aiming to coordinate with an existing piece of furniture, consider requesting stain samples beforehand.  Computer screens rarely accurately represent the final color, so seeing the stain in person under your lighting conditions is key.

Deposits to Secure Your Order

A deposit of 30% is required before we process an order. On items with custom features, a deposit of 50% is required. We will indicate when an order is custom. All specifications such as stain color and hardware need to be indicated before an order can be sent to the Amish shop. 

Making Changes

We understand you might need to adjust your order. We’ll do our best to accommodate changes requested within 5 days of your order placement. However, changes after 5 days may not be possible or may incur an additional fee.

We strive to provide accurate information on all prices, delivery rates, and product details. However, occasionally we do make errors. We reserve the right to correct any such mistakes at any time. We may correct an error even after an order is placed. In those cases, we’ll offer you the option to cancel your order and receive a full refund.

To ensure your order reaches the craftsman correctly, we double-check orders before sending them. If we identify discrepancies, we’ll send you a revised order for your approval before confirming with the craftsman. If the revised order doesn’t meet your needs, you can request a full cancellation and deposit refund.

Canceling Orders

You can cancel your order for a full deposit refund within 3 days of placing it. If you need to cancel after 3 days, we’ll do our best to accommodate your request. However, cancellations after 3 days may not be refundable. We will review cancellations made after 3 days on a case-by-case basis and may apply our return policy. 

We place orders in good faith, but there may be rare instances where we need to cancel your order. In that case, we’ll notify you promptly and provide you a full refund. For example, we might cancel your order due to unforeseen furniture unavailability from the builder.

Sales Tax

Millwest currently doesn’t collect sales tax outside of Ohio. However, you might still owe “use tax” if you reside in another state.  “Use tax” applies to out-of-state purchases that aren’t charged sales tax at checkout. 

Final Payments

• Long-Distance Deliveries: Final payment is due after your furniture has been built but before we schedule delivery. We will charge the final payment from the same credit card that you used on the deposit unless you let us know differently.
• Local Deliveries: If within our local delivery range, full payment is due at time of delivery except in the case of the pre-arranged financing. Our delivery team is able to receive final payment in cash, check, or credit card.
• Pickups: Full payment is due at the time of your pickup.