Delivery Options

We deliver furniture directly to your home anywhere in the continental US. Choose the service that best fits your needs.

In-Home Delivery – $399: Skip the heavy lifting and enjoy expert delivery services! Our professional team will bring your furniture directly into your home, saving you time and effort.  Our delivery team of one or two people will unload and carefully unpack your order. They’ll carry everything to its designated spot in your home, saving you time and effort. Our in-home delivery service includes unpacking, in-room placement, and light assembly. However, we are unable to assemble cribs, move (or remove) existing furniture, or anchor pieces to walls. It is important that our delivery team is able to access your rooms through the doors (not windows). Our delivery team will not remove windows or doors to place furniture into the room. We request that somebody be present during a delivery. If nobody is present, we may leave your premises and charge for an extra delivery upon return.

Curbside Delivery – $249: This budget-friendly option gets your furniture right to your doorstep. Please note: Curbside delivery requires a location suitable for unloading bulky items, like a spacious garage or driveway. You’ll be responsible to move the furniture inside. We request that somebody be present during a delivery. If nobody is present, we may leave your premises and charge for an extra delivery upon return.

Free Delivery: We ship some Berlin Garden’s outdoor furniture to your home for free via UPS. Berlin Garden’s outdoor poly-lumber comes in boxes and will likely require assembly.

Local Delivery for In-Store Purchases: We offer exceptional in-home delivery rates for purchase made from our Plain City store. 

• Within Plain City – $69
• Within 25 miles – $99
• Within 50 miles – $119
• Beyond 50 miles – $2.69 per mile (one-way charge in Ohio)

In-Store Pickup: If you have ordered in person from our Plain City store, stop in during our pickup hours (shown in the bottom banner) to pickup your furniture from our warehouse. If you need help loading your furniture, please call ahead to see if we have a person available who can help you. Our furniture is not boxed or wrapped, so please bring blankets and tie downs. If you do not have blankets, we offer blankets to rent for a $10 refundable deposit.

Preparing for Furniture Delivery

• Insure furniture fit. It’s important to carefully measure your space before ordering to ensure the furniture will fit comfortably. We recommend double-checking all dimensions. It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Unfortunately, we cannot offer refunds for items that don’t fit.
• Insure truck access. If your driveway or access path has obstacles that prevent the delivery truck from reaching your location safely, the delivery may not be possible. Please consider any potential access limitations before placing your order. Please consider any weight restrictions that your driveway may have. If you are unsure, please contact us.
• Double-check your shipping address. It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences.

Understanding Delivery Timeframes

While we strive to deliver your handcrafted furniture as quickly as possible, unforeseen delays sometimes occur. Here’s a look at some reasons for these delays:

• Furniture crafting: Our craftsmen provide estimated completion times, but unforeseen circumstances can sometimes extend the crafting process. To keep you informed, we will do our best to communicate any updates to your estimated delivery date.
• West of the Mississippi: Due to the vast distances and lower population densities in the Western United States, deliveries are less frequent.  Deliveries there typically take several weeks longer to reach their destinations compared to locations east of the Mississippi River.
• Severe Weather: Natural disasters, snow, rain, and ice on the roads may also delay your delivery.

Furniture Storage

We understand that unexpected situations may require you to adjust your delivery date. We are happy to hold your completed furniture in storage until you are ready to receive it. A storage fee of 2% of your total order value will apply per month beyond the longest estimated lead time originally indicated on your order.

Settling Your Balance

• Online Orders: After your furniture has been built, we will contact you to settle the remaining balance. Upon payment confirmation, one of our trusted delivery partners will reach out to schedule a convenient delivery time via call, text, or email.
• Local Deliveries: Once your furniture is built and arrives at our warehouse in Plain City, we’ll contact you to schedule a convenient delivery time. After delivery and your final inspection, our delivery team can process your final payment via cash, check, or credit card.
• In-Store Pickup: Pay for your furniture in the store before heading to the warehouse to pick up our pieces.